Privacy Policy

Monarch Group Garden Route Pty Ltd t/a Monarch Management

Introduction

1.1 This Privacy Policy explains how Monarch Management collects, uses, stores, and protects personal information obtained through our website, booking platforms, and the services we provide.

1.2 Monarch Management is committed to safeguarding your privacy and ensuring that all personal information is processed responsibly and securely.

1.3 This policy complies with the provisions of the Protection of Personal Information Act and any other applicable data protection legislation in South Africa.

1.4 By using our website or engaging with our services, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal information in accordance with its terms.

Collection of Personal Information

2.1 Monarch Management may collect and process personal information when you interact with our website, make booking enquiries, or use our services.

2.2 Personal information that may be collected includes, but is not limited to:

Full name and identity information

Contact details such as email address and telephone number

Billing and payment information

Booking details and accommodation preferences

Technical information such as IP address, browser type, and device information

Account login details including usernames and passwords

Communication preferences and consent to receive marketing communications

2.3 We may also collect non-identifiable information for statistical, research, and analytical purposes to improve our services and the functionality of our website.

2.4 Monarch Management does not intentionally collect special personal information unless it is required by law or necessary for the provision of a specific service.

Purpose of Processing Personal Information

3.1 Personal information collected by Monarch Management is processed for legitimate business purposes, including:

Facilitating accommodation bookings and reservations

Providing property management and guest services

Communicating with guests, homeowners, and prospective clients

Processing payments and maintaining financial records

Managing enquiries, bookings, and customer support requests

Improving the functionality, performance, and user experience of our website

Complying with legal and regulatory obligations

3.2 Where necessary, we may also use personal information to provide relevant updates, offers, or information regarding services offered by Monarch Management.

Consent

4.1 By submitting personal information through our website, booking platforms, or communication channels, you consent to Monarch Management processing your personal information in accordance with this policy.

4.2 In circumstances where explicit consent is required, we will request your consent directly, including for marketing communications or the use of cookies.

4.3 You may withdraw your consent at any time by contacting us using the details provided in this policy. Please note that withdrawing consent may affect our ability to provide certain services.

Failure to Provide Required Information

5.1 In certain circumstances, the provision of personal information is necessary in order for Monarch Management to provide its services or fulfil contractual obligations.

5.2 If you choose not to provide information required for these purposes, we may be unable to process bookings, provide services, or maintain our contractual relationship with you.

Sharing of Personal Information

6.1 Monarch Management will not sell, rent, or trade your personal information to third parties.

6.2 Personal information may be shared with trusted third-party service providers where necessary for the delivery of our services. These may include:

Payment processing providers

Booking and reservation platforms

IT service providers and website hosting services

Professional advisors such as legal or accounting professionals

6.3 All such third parties are required to maintain appropriate levels of confidentiality and data protection.

Publicly Shared Information

7.1 Any information you voluntarily publish in public areas of our website or associated platforms, including reviews, comments, or feedback, may be visible to other users.

7.2 Monarch Management may use such publicly shared information for operational or promotional purposes where appropriate.

Cookies and Website Tracking

8.1 Our website uses cookies and similar technologies to enhance user experience and improve website performance.

8.2 Cookies may be used to:

Analyse website traffic and visitor behaviour

Maintain secure user sessions

Remember user preferences

Improve the functionality of our website

8.3 Most web browsers allow users to disable cookies through browser settings; however, this may limit certain website functionality.

Marketing and Remarketing

9.1 Monarch Management may use digital marketing tools and third-party advertising platforms to promote our services.

9.2 These tools may allow advertisements related to our services to be displayed to users who have previously visited our website.

9.3 You may opt out of receiving marketing communications at any time.

International Data Transfers

10.1 Some of our technology service providers or booking platforms may operate outside of South Africa.

10.2 As a result, your personal information may be transferred to and processed in jurisdictions outside South Africa, subject to appropriate safeguards and compliance with applicable data protection laws.

Access to and Correction of Personal Information

11.1 You have the right to request access to the personal information that Monarch Management holds about you.

11.2 You may also request that your personal information be corrected, updated, or deleted where appropriate.

11.3 Requests relating to personal information may be directed to our Information Officer using the contact details provided below.

Data Security

12.1 Monarch Management takes reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, or alteration.

12.2 Our website uses Secure Socket Layer (SSL) encryption to ensure that information transmitted through the website remains secure.

Children

13.1 Monarch Management does not knowingly collect personal information from individuals under the age of 18.

13.2 Our services are intended for use by adults only.

Complaints

14.1 If you have any concerns regarding how your personal information has been processed, you may submit a complaint to our Information Officer.

14.2 We will investigate all complaints and respond within a reasonable timeframe.

14.3 If a complaint cannot be resolved internally, it may be referred to the relevant regulatory authority.

Data Retention

15.1 Monarch Management will retain personal information only for as long as necessary to:

Provide the services requested by you

Comply with legal and regulatory requirements

Maintain appropriate business and financial records

Resolve disputes or enforce legal agreements

Changes to this Privacy Policy

16.1 Monarch Management reserves the right to amend or update this Privacy Policy from time to time.

16.2 The most current version will always be available on our website.